These Terms and Conditions were created by KASA Capital to show our valued customers that we are truly committed to helping you get the best deals anywhere. We have gone to great lengths to make our Terms and Conditions as straightforward as possible by showing how KASA Capital ships items and processes returns. Here is also where you can find out how to contact us with any questions you may have regarding an order or an item.
KASA Capital accepts American Express, Discover, MasterCard and Visa credit cards.Your credit card won't be charged before the item(s) ship out, unless that item has been specially fabricated or is a custom order.
Shipping & Delivery
Most of our orders are processed within 24 to 48 hours and will then be shipped out. The time in transit varies between three to five business days for regular items, while special orders or custom work may take a little longer. This is due to processing and fabricating the item and in rare instances it may take a few weeks to get the item from the manufacturer. Please plan ahead if this is the case.After shipping, an e-mail will be sent to you with the information about your package. KASA Capital uses UPS, Airborne Express and the United States Postal System to make sure that you get your product(s) as soon as possible.Your credit card will be credited for any product(s) not en-route if we cannot deliver any of your items in a realistic amount of time. If you have any questions about your order, please contact us by e-mail or call toll free, 1-909-444-5118 between 7am and 3pm PST Monday - Friday for the first available customer service representative.
KASA Capital LLC, 2300 Kennedy St. NE, Suite 230 Minneapolis, MN 55413
For Immediate Service
Order E-mail: firstname.lastname@example.org
Customer Support E-mail: email@example.com
Telephone Number: 612-568-0074
Hours of Operation:
Customer Service: 9am - 5pm CST Mon - Fri
Sales: 9am - 9pm CST Mon - Fri, 9am - 5pm CST Sat - Sun
Warranty and Returns
The following are policies regarding the handling of returns and warranty coverage for products purchased from us. Because we want to provide you with the best value and still have low prices on all of our products, we have the following policies:
If you are making a return, please phone (we will not accept faxes or e-mails) with complete details and reason for the return. After being approved, you will receive a return authorization (RA) number and will also be issued a return address. After receiving the RA number, ship the package to KASA Capital in the original package and in the original condition. Not all items are going to be returned to the original shipping point, so please verify that the return address is correct before shipping the package. There will be no restocking fee for items that are returned for replacement or exchange. If you are returning an item for a refund, there will be a restocking fee of 25% or $15, whichever is greater. The customer is responsible for original and return shipping costs, unless the item arrived damaged. Sliding ragtops, air ride components, bodykits, wheels, and tires are not returnable for refund or exchange, but warranty issues will be honored. If the net amount of the order remains over $100, the customer will not be subject to original shipping charges for any returned items. If the item shipped free, however, the custom will be charged for original shipping costs for any of those items that are returned.Any return or exchange must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No returns will be accepted without an RA number and authorization by the KASA Capital sales person. The product(s) will not be accepted for return if the product has been opened or used. After 14 days, no returns will be accepted and ALL returns are subject to the 25% restocking fee. Please Note: There are NO returns on special order items.
Shipping Damages For Items Arriving Via Freight Delivery
The parts must be shipped back to us in new, re-saleable condition, and in the original packaging. If you have painted or altered the parts in any way, they will not be accepted or credited. We reserve the right to reject all returns on non-defective products and all returns are handled on a case-by-case basis. Items not subject to returns are those that arrive by special delivery or truck freight ' including, but not limited to; body kits, bumpers, wings, hoods and wheels. No exceptions will be made. If the item shows up damaged, it must be signed for as "damaged" upon delivery, or it is not going to be eligible for exchange. Because some products may be damaged during transit, it is advised that you inspect all packages immediately in the presence of the delivery person. Do not sign the delivery receipt until all of the packages have been inspected and pass that inspection. If your package has been damaged, sign the delivery slip "damaged" and have the delivery person sign it as verification. Keep all the boxes and other packaging materials as they may be subject to inspection by the carrier. Please call KASA Capital within 24 hours to file a claim request. Failure to comply with this policy may result in the damage claim being denied.
If your shipped order shows up with obvious damage, you can refuse to accept it and the shipping company will return the item(s) to KASA Capital. Upon receiving the damaged order, KASA Capital will ship a replacement order at no cost to you. If you find damage after the delivery has been accepted, call the shipper and file a damage claim. The shipper is responsible for reimbursing for damaged goods. Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended.
KASA Capital has a 14 day guarantee that covers every retail item we sell. If you are unsatisfied with your purchase, it can be returned within 14 days of receipt. After the 14 day period, contact KASA Capital to get warranty contract information about additional manufacturer coverage.Refused Shipments
If you refuse delivery of your item, you will be required to pay the original shipping charges, the return freight charges and a 25% restocking fee (35% on special orders). Before any future orders will be shipped to you, these charges must be paid in full.
If you need to cancel your order, be sure to contact a customer service representative right away (1-909-444-5118 from 7am to 3pm PST). Do not cancel orders by e-mail or voicemail, it will not be processed. If your order is cancelled before shipping, but after the credit card has been charged, there will be a 10% order processing fee assessed. Cancelling your order before your credit card is charged will not result in this fee. Please refer to the Merchandise Return above before returning an item for all items that have already been shipped. Please Note: Special order items can not be cancelled.
If merchandise ordered has not been received, please e-mail, fax or phone with the complete details. We will investigate and work with you to resolve the issue in the most appropriate manner.
All sales are final on all clearance and liquidation items sold.
Competition Product Disclaimer:
If you modify your vehicle with competition products, it may not meet Federal, local and state requirements for use on public roads. It is up to the customer to comply with all Federal, local and state laws. Using competition products may affect your warranty or insurance.If damage to the vehicle occurs because of modifications, improper installation or the improper use of the item(s), it will be the responsibility of the customer, and not of the manufacturer, retailer or distributer. There is no warranty, stated or implied, due to driving conditions or unusual use. The customer is responsible for any and all damages, liabilities or repair and service costs incurred.The customer can only return parts according to the KASA Capital Return Policy above. And the parts will only be accepted after the rules are followed.Because all parts are subjective to the owner, KASA Capital cannot guarantee better performance or ride quality from the customer's vehicle.
The pricing and items in stock are subject to change without notice. In the event that a product is listed at an incorrect price due to any type of error, KASA Capital reserves the right to cancel or refuse the item within the order, or the entire order. If this happens, the customer will be credited the cancelled amount.
Because we want to give you the best service available and to make shipping faster, KASA Capital reserves the right to divide the orders into separate shipments based on the availability of products. The customer will not be responsible for any additional shipping fees if the order is split into separate shipments.
Copyright and Trademark
All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of KASA Capital, LLC or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on KASA Capital, LLC's website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.All KASA Capital trademarks, trade names, service marks and copyrights are proprietary to KASA Capital, LLC. All material on this site is trademarked and can not be used in connection with any product, service, website or printed material in any manner without written permission from KASA Capital, LLC. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.