Order Information

Order Information

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What happens when I place my order?
After you place your order, an order confirmation email will be sent to your inbox. If you do not receive this email, please check your spam or junk folder.

Your order will then be securely processed and fulfilled by our warehouse department. You will receive an email when your order is shipped.

When will my order be processed / shipped?
Most orders will be shipped within two business days. Due to the demand and the custom nature of our products, please allow up to two weeks for delivery.

How long will it take to receive my order?
Your order will be shipped by Fedex, UPS, or USPS and most orders will arrive between 3 and 7 business days.

100% Guarantee? What’s that?
It’s simple, as our customer, you are our most valued asset. It’s very important to us that you are completely satisfied with your order. We take pride in being a company ran by “Martial Artists for Martial Artists!”

I’m looking for a specific product, can you find it for me?
Absolutely! We carry thousands of products and if you can’t find what you are looking for, email or call us with a description and we’ll find it for you.

What forms of payment do you accept?
We accept most forms of payment. We accept all major Credit Cards, Money Orders and Check.

Can I pay offline?
Yes, simply place your order and select, “Check” as your method of payment. Then simply call us at any time convenient between 8am and 6pm pst. with you Credit Card information.

Or send us a Check / Money Order to the address below (Be sure to include a copy of your order):

Kooistar LLC, Martial Arts
3434 East Bengal Blvd #126
Salt Lake City, UT 84121

How do I contact you?
You may call, email, or write us at:

Phone Number:
1-360-818-4685 (you MUST leave a message and we will call you back)

Mailing Address:
Kooistar LLC, Martial Arts
3434 East Bengal Blvd #126
Salt Lake City, UT 84121

For more information, please read our Terms and Conditions below:

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Martial Art Supply., Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Weapons Notice
Products sold under the Weapons category of MartialArtSupply.com or catalog are intended for demonstration or display as a collection item only. Use and misuse of Martial Arts weapons involves serious risks, including injury, disability and death. Weapons are sold only for training under expert supervision, for demonstration of forms, collection or display. Inspect weapons before each use to ensure they are in proper condition. If any unsafe condition is observed, do not use the product. Do not use weapons for sparring or contact.
Sales of certain items are governed by local, state, federal and international law. It is the buyer’s responsibility to check all applicable law concerning use, ownership, legal age and possession of any product offered by MartialArtSupply.com. By purchasing any item, the buyer warrants compliance with all local, state, federal and international law, and that the buyer is legally able to purchase and sell all items being purchased from MartialArtSupply.com. MartialArtSupply.com disclaims any and all liability related to improper, illegal, unintended use or modification of weapons sold through the website or catalog. The purchaser, user or participant assumes all risk of injury from any use. No weapons are sold to anyone under 18 years of age without parental consent. Please check state statutes and local ordinances before ordering.

Assumption of the Risk
By buying MartialArtSupply.com products, you understand and agree that martial arts, boxing, yoga, fitness, weight lifting and demonstrations are high risk activities and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN SUCH ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT of KageMartialArts.com including but not limited to equipment malfunction from whatever cause, or any other fault of MartialArtSupply.com. Additionally, you agree to indemnify, defend and hold MartialArtSupply.com harmless from any third party claims arising from such High Risk Activities or Martial Arts Weapons or any other MartialArtSupply.com product.

Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Out-of-Stock Products
We will ship your product as it is available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to KageMartialArts.com. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of arrival. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase and a full refund will be issued if requested.

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

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